Frequently asked questions

Please find help and support below for our most popular questions.

My question hasn’t been answered here.

If you have any questions that have not been answered here, please email us at hello@lucysluckynumber.co.uk and we will happily answer them for you.

Can I get a refund of my entry fee?

We do not offer refunds of entry fees if you get the answer to the question wrong, or if you are disqualified from the competition for any reason.

How do you use my personal data?

We need to use your data to administer the competition and award prizes. We do not use your data for any other purpose.

We do not share your data with any third parties unless this is necessary for administering the competition.

Full details of how we use your data are included in our Privacy Policy which you can read on our website.

If you are the winner, we may have to share your details with the Advertising Standards Authority to confirm that we have administered the competition and awarded the prizes fairly.

You have the right to opt out from us using your data at any time. However, if you do ask us to remove your details from our database prior to the closing date, you will be withdrawing from the competition. You will not be entitled to a refund of any entry fees you have paid.

Can I sell the prize if I don’t want it?

If you are the winner, the prize will be yours. You can do whatever you wish with it, including selling it.

Can anyone enter the competition?

The competition is open to residents of the United Kingdom only who are 18 years or older.

We do not except entries from anyone outside of these areas as the laws for running competitions vary. This competition has been organised to comply with the laws of England, and Wales.

Also, you cannot enter this competition if you are a relative of any of our suppliers.

How long is the competition open for?

The opening and closing date of the competition[s] [are] [is] stated on the website. If we have to change either of these dates for any reason, we will update the website accordingly. We will only change the dates if we have to for reasons outside of our control.

How will I know if I have won?

We will notify the winner via telephone or email within 7 days of the closing date of the competition. If you change any of your contact details prior to the closing date, you must inform us. We will try to contact you using the information you have supplied us with. If we cannot reach you within 14 days of the closing date we reserve the right to choose another winner and you will lose your right to claim the prize.

How do I enter the competition?

  • Select the competition you wish to enter on our Home or Competition pages.
  • You will then be taken to the competition page where you can select the number of tickets that you would like to purchase.
  • Add tickets to your basket/cart.
  • Proceed to Checkout.
  • Either login to an existing account at the top of the checkout page or create an account by filling out the checkout form.
  • Select your method of payment
  • You will need to tick the box to confirm that you accept our terms and conditions.
  • Click the Complete Order to finalise your purchase.
  • When you have paid your entry fee, your name will be entered in the draw with all of the other entries. 
  • You will also receive an email confirming you have been entered into the draw.
  • There is also a free entry route available.
    • To enter for free, click the Free Entry Method button.
    • Entries must be submitted via first or second class post.
    • Bulk entries are not accepted and if received will count as one single entry.
    • If you wish to enter for free multiple times you may do so up to any limit placed on the number of entries.
    • Each free entry must be submitted separately.

If you have any issues, please contact us and we will be more than happy to help.

I haven’t received an email confirming my entry?

If you haven’t received an email from us confirming your entry please check your spam folder. If it is not in there, please contact us.

Your tickets will also be available in your customer account.

How is the winner decided?

Everyone who enters the competition will be entered into a draw. The winner will then be chosen at random from all the correct entries.